Contacts
+380934063973
Languages
English - Fluent
Russian - Native
Ukrainian - Native
Education
2008 - 2013 NATIONAL TECHNICAL UNIVERSITY "KHARKIV POLYTECHNIC INSTITUTE"
Faculty: Business and finance
Specialization: Management of Foreign Activities
GPA: 4,9 of 5
Working Experience
January 2015 - present time
Opinion Corp
Senior Customer Support/HR
Duties, responsibilities and achievements:
- Conducted email, Helpdesk and Skype support for more than 20 regular clients a day
- Launched more than 5 leads generating mailing campaigns on monthly basis (from backend, MailChimp; attracted 34 new clients)
- Took part in minor testing process (created tickets on Redmine, located more than 40 bugs for the moment)
- Developed and successfully launched training course for two Support Team newbies
- Closed such positions as Senior PHP Developers, MIddle PHP Developers, Frontend Developer, Moderators, Copywriters and the others
- Opened and monitored more than 10 positions on all major HR platforms, established HR reporting system
Opinion Corp
Moderation Team Lead/PR Manager
Duties, responsibilities and achievements:
- Increased department efficiency by 70% during 2012-2014 years
- Established Team reporting system on monthly and yearly basis
- Created and effectively managed corporate accounts on major social networks (more than 100% growth during 2012-2014)
- Empowered Wordpress-based blog with the help of collaboration with international journalists
- Conducted more than 60 information researches for Sales team
- Set up competitors monitoring on monthly basis
Opinion Corp
Remote copywriter
Duties, responsibilities and achievements:
- Created more than 2000 of short descriptions for US-based companies
- Filed more than 6000 pieces of contact information for US-based companies
Freelance
Eng-Rus-Eng/Ukr-Eng-Ukr Translator
Duties, responsibilities and achievements:
- Conducted written translation (more than 300 texts on various topics)
- Conducted verbal translation (conferences, business meetings)
AIESEC
Vice President of Outgoing Exchange 2010-2011
EURO 2012 Football Championship
Translator at the stadium area
Courses and Seminars
2014 - TURBOSEO Marketing conference
2013 - MTS Marketing School
2012 - "Business Youth" coaching course
2011 - International Conference "Train The Trainer" (Moldavia, Chisinau)
Skills
- Customer Support
- Help Desk Support
- Team Management
- HRM
- Translation (written and oral)
- Copywriting
- MailChimp
- Google Docs
- Google Calendar
- Microsoft Office
- Redmine
- Google Adwords
- Wordpress
- Mind Mapping
- Trello
- CRM
- Presentation skills