Responsible, attentive to details, open to communication.
Employment history
Post-Reviewer, Publisher | Redhead Digital Agency
April 2024 - Present
Technical checking of guest posts for compliance with the sites requirements, submitting for publication, searching for customers and performers, list building, data entry.
Senior Technical Support Specialist | Kapsch Telematic Services FLLC
April 2018 - Present
Providing information and technical, financial consultation for employees as well as more junior colleagues on system monitoring toll roads Handling more complex technical queries and operational issues Preparation of monthly reports of the department, assessment of the quality of processing incoming requests from employees, commercial monitoring of the system Preparation of internal documents, knowledge base articles and instructions for colleagues Trouble ticket generation and response Pre-investigation on the issues, categorisation and assignation to a relevant team Communication with stakeholders and contractors Development and implementation of solutions to improve the quality of the department's work preparation and publication of news on the official website
Technical Support Specialist | Kapsch Telematic Services FLLC
November 2013 - April 2018
Providing information and technical consultation for employees on system monitoring tow roads Working as part of team being first point of contact for internal customers