Оператор поддержки

Customer service specialist with customer service and support skills. Able to respond to customer complaints and find solutions, manage customer inquiries. Hard-working and straightforward person, quick and willing to learn, with excellent listening and understanding skills. I am a quick learner and can easily research and find what I need to learn and do to complete a task.

I have worked in International Oil&Gas (over 5000 employees) company as IT Service Desk Support Analyst with internal users and was responsible for:

- Daily support for internal/external customers around the world

- ITSM Marval/ServiceNow: recording and resolving/escalating incidents and inquiries

- Handling customer complaints by phone, email, or communicator

- Collaborate with IT Security, L2, Account Management, Document Control, Portfolio, End Users Computing teams to continuously improve internal and external processes

- MS Office 365 applications setup and support;

- user data/settings backup/restore, migration;

- OS, network, applications support and troubleshooting;

- maintenance and troubleshooting user’s desktops, laptops and periphery devices;

- AD accounts/groups creation

- Accounts Management

- Updating self-help documents to add to the knowledge base, creating internal process manuals

- Maintain and regularly update spreadsheets and reports

Skills: MacOS , Windows, troubleshooting, Customer Training and Support, Technical, Networking, Communication with foreign customers, ITSM, Basics HTML/CSS, English, Team Player, ability to learn quickly, leadership, CRM, HelpDesk, Microsoft Office,analytical skills, Ability to multi-task, Service Now, Active Directorys