Николь Павлова nikol_pl

Name: Pavlova Nikol

Email: [email protected] 

Education:

2020 - Basilic school - course "Targeting, analytics and strategy in Social Media"

2013-2016    Vistula University, Warsaw, Poland Bachelor of Economics and Management in Tourism and Recreation

2010-2013   Gymnasium 95, Economics, Kryvyi Rih

2002-2010   Secondary school of Aesthetic Education 73, Kryvyi Rih

Work experience: 

September 2018 - present time Raise Band, Kyiv

Job position: Senior Team Leader of Customer Support

Job description:

• QA - quality check of team members’ performance, training, developing, supervising, monitoring all stats. Ownership of over the team performance, responsible for meeting targets in revenue and consumption of services.
• Sales reps – business relationship owner of most valuable clients, providing business offer pitches to clients, education of clients, etc.
• Billing Department Representative (Risk Manager) – work with difficult customers, fraud investigation and resolution
• Resolving service problems by clarifying customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem.

June 2017- August 2018                                

TSM-Group, KyivJob position: Customer Support Representative

Job description:

• Helping customers with complaints, queries, and questions.
• Providing customers with the information that they would consider as necessary.
• Taking orders from customers.
• Processing returns based on sales.
• Resolving service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem.

July 2016- November 2018

Freelance, KyivJob position: Private teacher of Polish

Job description:

• Conducting individual classes, preparing for Pole's Card exam, preparing for university admission in Poland, group classes.

April 2014 - January 2015        

Zabka LLC, WarsawJob position: Store manager

Job description:

• Work with suppliers for the logistics of goods.
• Responsible for the financial part of business
• Receiving, processing, and organizing shipments and deliveries accordingly.
• Performing regular price audits to identify and correct price discrepancies.

Additional Information:

Additional skills:

Some of the skills gained from experience include:

• Proficiency with MS Office
• Excellent client-oriented attitude
• Ability to supervise and train new teams members
• Stress resistant
• Excellent communication and interpersonal skills
• Strong detail orientation skills
• Self-Motivated, positive attitude and approach
• Strong problem solving and analytical skills
• Conflict management

Language skills: 

Russian and Ukrainian – native speaker

English – fluent (C1)

Polish – fluent (C1) 

Interests: 

• Reading
• Running
• Traveling
• Self-improvement