Александр@sergeevalex1q
33 года5 лет в сервисе0 / 5 отзывов за год
Welcome, I am here to reveal a new definition of software quality.
Software QA Team Lead
Company NameAviolinx
Dates EmployedJan 2019 – PresentEmployment Duration1 yr 3 mos
Logs: KibanaCI/CD Tools: TeamCity, Octopus, JenkinsVersion Control Systems: TeamCity, TFS, Git, SVN, SourceTreeIDE: Microsoft Visual Studio, IntelliJ IDEADB tools: MSSMS, HeidiSQL, Redgate's SQL Toolbelt-
Senior Technical Support Team Lead & QA Engineer
Company NameDevart
Dates EmployedJan 2018 – Jan 2019Employment Duration1 yr 1 mo
LocationKharkiv Region, Ukraine
Dealing with and managing tickets;Logging issues and finding fixes for them;Conducting demos for customers;Writing test documentation (checklists, test-cases);Manual testing (functional, regression, acceptance, installation);Working with SQL server, MySQL, Oracle, postgre SQL, MSSMS, Toad, EMS;Working with such Redmine, Jira, testlink, Confluence.Leading Daily meetings and Retrospectives as Scrum Mastersee less -
Senior Technical Support Engineer and QA Engineer
Company NameTEAM International
Dates EmployedMay 2017 – Jan 2018Employment Duration9 mos
LocationKharkiv Region, Ukraine
I worked here as a technical support engineer and was responsible for:- Providing first line support to clients via emails and chats;- Giving solutions or performing a fix by connecting to the client's server or PC remotely;- Using a wide variety of software applications including Microsoft Office 365, Microsoft Azure, Microsoft SQL Server Management Studio, GoToAssist and Citrix Receiver;- Logging cases in Microsoft Dynamics CRM adding as much detailed information as possible;- Good communication skills for both colleagues and customers. Communicating with other departments to obtain advice and case solutions when required;- Running SQL queries to obtain information and to resolve issues where needed;- Working with different bug reporting tools;- Reporting bugs;- Collaborating with or escalating cases to the development department or in/outsourcing client's IT department;- Working independently and able to manage own workload, but also working in a team environment on complex issues and helping other engineers;